Your human capital is your greatest competitive advantage. Invest in it wisely, but invest in it. Business leaders have a responsibility to grow their business, and you do that through your people.

This is how MF can help you achieve your goals:

CONTRACTING
Partnership between client and consultant; Mutual consent and agreement.

• • Build relationship of trust and respect
  • Understand client’s business, goals and expectations
  • Ask questions and listen
  • Diagnose and provide feedback
  • Elicit support
  • Make recommendations

NEEDS ASSESSMENT
Collecting data and information as a basis for implementing new programs. Also known as Needs Analysis.

3 levels of analysis:

• • Organization – determine what is not happening and why
  • Work / Job / Tasks – determine what performance should be happening
  • Individual – determine levels of learning needed to perform the job tasks

Methodologies (data collection)

• • Quantitative – surveys, benchmarking
  • Qualitative – interviews, focus groups, subject matter experts
  • Blended – observation, work sampling

MEASUREMENT / MONITORING
Establish criteria for success. Follow up on intervention.

• • Interviews
  • Surveys
  • Observation
  • ROI

FEEDBACK
Summary and recommendation from data collection. Action steps.

• • Review original problem statement
  • Present diagnosis (needs analysis)
  • Make recommendations
  • Receive client reactions
  • Move to action steps

OBSERVATION
In the moment communication to change or reinforce behavior.

• • NOW technique

TRAINING / FACILITATION
Implementation.

• • Run effective business and employee meetings
  • Facilitation of workshops and seminars
  • Organize presentations
  • Training, facilitation and presentation skills

COACHING
Getting work done through others by inspiring, motivating and teaching to bring out your team members greatest potential.

• • Provide one-on-one executive, management and employee coaching
  • Facilitate leadership, coaching, effective communication and management workshops

Make Learning Happen.     Contact Margaret Fillippo  |  (773) 519-4452

Leadership Consulting | Executive Coaching | Needs Assessment | Employee Training | Workshop Facilitation | Observation | Effective Communication

Make Learning Happen. 
Contact Margaret Fillippo  |  (773) 519-4452